ICE Blog - For the latest scoop of ICE


Reasons Why Live Chat is Here to Stay

by Jim Iyoob | published on 06-15-2018

The advanced age has brought the present clients into a time of quickness. Have an inquiry? Just make an inquiry to the AI gadget in your home or to your automobile, it will be upbeat to look into the response for you. Just recalled that you have to call your mother? No compelling reason to […]

How to Get More From Quality Monitoring Efforts

by Jim Iyoob | published on 05-26-2017

Proper call center quality monitoring is all about remaining consistent and identifying as well as resolving small problems before they turn into major problems that might cost you customers and the business they bring with them. Find out how to make the most of your quality monitoring efforts and boost your call center capabilities. Involve […]

3 Tips to Maximize First Contact Resolution on Live Chat

by Jim Iyoob | published on 05-12-2017

As a business owner, you want to do everything possible to take proper care of your customers and resolve any issues they might have. One of the best ways to do this is through first contact resolution. This is essentially a concept in which problems are taken care of the first time a customer reaches […]