April 2016 - ICE Blog


2 Ways Live Chat Services Can Improve Online Customer Experience

by Jim Iyoob | published on 04-29-2016

Customers everywhere are starting to turn to the internet to conduct their business and shop. Website owners are scrambling to implement tools that will enable them to meet the needs of their customers without investing too much time, money and resources. As more customers start to increase their expectations to improve their experiences, many online […]

Integration of Live Chat and Social Customer Service: A Logical Evolution

by Jim Iyoob | published on 04-22-2016

Just stop for a moment and think about what that term means to you. What images does it conjure up in your mind? A smiling and pleasant clerk in a store, restaurant or other business? A busy call center with people fielding multiple customer phone calls? Getting help from a live chat operator or email […]

Understanding and Getting the Most out of Live Chat

by Jim Iyoob | published on 04-14-2016

No matter what kind of business you have or the industry you’re in, you can always use another way for your customers to get in touch with you. Live chat services are essentially like sending text messages to someone without having to know the other person’s number and sharing messages without needing a phone. With […]