customer service Archives - ICE Blog


3 Reasons to Add Live Chat for Improved Customer Experience

by Jim Iyoob | published on 05-05-2017

According to a Moxie Software study reported by eMarketer, 62% of respondents expect live chat customer service to be accessible on their mobile devices. Among these respondents, 82% would use it when it’s available. This is just one indicator of the shifting communication preference among customers. People don’t want to wait in a queue for […]

Providing Superior Online Customer Support

by Jim Iyoob | published on 07-21-2016

These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to be delivered exclusively at a store counter or over the phone. Online customer services provide more flexible solutions for assisting clients remotely. As with more traditional methods, however, there are […]

5 Reasons why Customer Service is Incomplete without Live Chat

by Amit Kachhawa | published on 07-15-2016

Exceptional customer service differentiates you from the other providers in the market. That differentiation is crucial because today’s customer is sophisticated and has more options than ever before. With the click of a button, they are out of your online shop and into the next. The secret is to offer them support and assistance that […]