live chat Archives - ICE Blog


Reasons Why Live Chat is Here to Stay

by Jim Iyoob | published on 06-15-2018

The advanced age has brought the present clients into a time of quickness. Have an inquiry? Just make an inquiry to the AI gadget in your home or to your automobile, it will be upbeat to look into the response for you. Just recalled that you have to call your mother? No compelling reason to […]

3 Tips to Maximize First Contact Resolution on Live Chat

by Jim Iyoob | published on 05-12-2017

As a business owner, you want to do everything possible to take proper care of your customers and resolve any issues they might have. One of the best ways to do this is through first contact resolution. This is essentially a concept in which problems are taken care of the first time a customer reaches […]

Is Live Chat Really Valuable? 10 Reasons to Make You Realize Its Worth

by Jim Iyoob | published on 12-21-2016

In an age where it’s easier than ever for customers to find the information they need without interacting with another human being. FAQs, automated messages, phone calls and emails are all great ways to connect with customers, but they aren’t without their pitfalls. No matter your business, industry, product or service, you and your customers […]