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Live Chat: How Long Can You Keep Customers Waiting?

by Jim Iyoob | published on 06-23-2016

Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just a click away, it’s crucial to ensure that your website’s support tools are both accessible and responsive at all times. This ranges from e-mail and phone communication to your live […]

Increase Customer Loyalty to Your Website With Live Chat Option

by Patrick Reynolds | published on 01-06-2016

Customers are primarily viewed as the driving factor behind the overall success of a company. Therefore, companies are constantly battling each other to win that ever so important intangible, customer loyalty.  Companies are seeking ways to please and satisfy their customers in ways in which they want to be pleased.  Each and everyday, more and […]

Live Chat – Online Customers Prefer Human Touch

by Patrick Reynolds | published on 11-03-2015

According to their recent Global Customer Experience Survey, NICE systems have discovered yet more evidence to support the hypothesis behind Live Chat: that customers want to deal with a real person when they are experiencing issues. While all of the attention may be on social media and smartphone apps, the clear message from 64 per […]