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Is Live Chat Really Valuable? 10 Reasons to Make You Realize Its Worth

by Jim Iyoob | published on 12-21-2016

In an age where it’s easier than ever for customers to find the information they need without interacting with another human being. FAQs, automated messages, phone calls and emails are all great ways to connect with customers, but they aren’t without their pitfalls. No matter your business, industry, product or service, you and your customers […]

How to Integrate Quality Assurance and Coaching for Success

by Kaylene Eckels | published on 09-23-2016

We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core of ensuring that your customers receive quality services. In order to fully equip customer-facing employees, coaching programs must be comprehensive. How you train your staff determines the effectiveness of the […]

5 Effective Ways to Measure the Quality of Your Customer Service

by Jim Iyoob | published on 09-15-2016

As every modern business knows, there is a strong correlation between success and customer service quality. If you fail to make an authentic connection with your customers, they will simply take their business elsewhere. There are numerous, simple ways to evaluate the effectiveness of your customer service approach. If you are a business owner who […]