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Top 7 Business Benefits of SaaS versus Traditional Licensed Software

by Jim Iyoob | published on 09-01-2016

Software as a service is an alternative to traditional licensed software installation in the business environment where the end users create the server, install the applications, and configure all the platforms. SaaS clients do not buy software. Instead, similar to a rental, they are authorized to utilize it for a defined period and pay just […]

Tips on Maxing Out Your Chat Services

by Jim Iyoob | published on 08-24-2016

Companies today are constantly trying to improve their websites to make it stand out and have that “wow” factor amongst its users. Whether it is the amount of information on the site, or how many tabs a company can squeeze onto one page, these features all fall short to the ever important Customer Service. Users […]

Providing Superior Online Customer Support

by Jim Iyoob | published on 07-21-2016

These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to be delivered exclusively at a store counter or over the phone. Online customer services provide more flexible solutions for assisting clients remotely. As with more traditional methods, however, there are […]