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4 Easy Steps to Check Your Call Center QA System Reliability

by Jim Iyoob | published on 09-08-2016

There’s a huge difference between having a quality assurance system and getting the most out of it. For Call center quality assurance to be effective, it has to be reliable, and center managers need to know how to check their quality processes to ensure that reliability is ongoing. Luckily, there are a few easy and […]

Top 7 Business Benefits of SaaS versus Traditional Licensed Software

by Jim Iyoob | published on 09-01-2016

Software as a service is an alternative to traditional licensed software installation in the business environment where the end users create the server, install the applications, and configure all the platforms. SaaS clients do not buy software. Instead, similar to a rental, they are authorized to utilize it for a defined period and pay just […]

Tips on Maxing Out Your Chat Services

by Jim Iyoob | published on 08-24-2016

Companies today are constantly trying to improve their websites to make it stand out and have that “wow” factor amongst its users. Whether it is the amount of information on the site, or how many tabs a company can squeeze onto one page, these features all fall short to the ever important Customer Service. Users […]